For any further information regarding the Shippam & Associates guarantee or to arrange a return, please email sales@shippam.com with your order number and any additional details you may be able to provide regarding the return.

We ask that items be returned at your expense with the tags still affixed (for clothing) within 7 business days of receiving your order. Simply email sales@shippam.com or call 1-800-584-0714 in advance of shipping your merchandise back, you will be issued a return authorization number to accompany your return. Please ensure this is clearly marked on the outside of the return.